FAQ's Questions

As part of our "Meet and Greet" service, one of our drivers will meet you in the arrivals hall with a name board for you (or your client) part of our standard journey.
No. We understand that you cannot control whether or not your plane is late. Should you be delayed, our team will be tracking the progress and will therefore know in advance.
Yes. We are fully insured and licensed and so are all of our vehicles.
If you’re not at your home and you’re unaware of the postcode at your location, let our team know of all the details of where you are. We will get back to you as soon as possible, finding the postcode for you.
This can occur due to several reasons and is usually caused by an error in the email address. Should this happen to you, call our team straight away and we will deal with your problem as soon as possible.
All of our pre-booked transfers are offered 24 hours a day. No matter when your flight is setting off, we can transfer you at a time that fits best.
No, in compliance with UK law, we operate a strict, no smoking policy for each of our vehicles. If you have any additional questions not covered on our page, please contact us directly and we will be happy to help.